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Communicating in a crisis: Is Malaysia Airlines doomed after MH17 disaster?

July 31, 2014 by NAME

Less than five months ago, Malaysia Airlines was criticised by many for its poorly managed response to the disappearance of MH370. Now, under the harshest of spotlights, it must show that it has learnt the lessons of earlier this year. Alex Johnson looks at some of the fundamentals of communicating well in a crisis: The Drum, 18 July 2014

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