How better change communication could have eased Kraft’s post-Cadbury issues

Kraft took another battering from MPs this week as the Business, Innovation and Skills Committee said that it had “significant concerns” over its takeover of Cadbury in January 2010.  Rumblings from employees and unions continue, whilst the media delights in giving Kraft a hard time (the Mail on Sunday in particular has ensured that Kraft CEO  […]

Warming up staff for change: why Nokia’s burning platform memo was essential

Transformational corporate change is notoriously hard to achieve.  Comfort with the status quo, denial of issues holding the business back and an in-built fear of change mean that staff often resist a new direction, or at the very least fail to engage with it. As a consequence many change programmes fail, primarily due to inadequate […]