By using our site you accept the terms of our cookie policy

Call us today +44(0)121 382 5304

Search Results for 'crisis communication'

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Training

Insignia helps you develop crisis management skills through crisis management training, and confidence through crisis exercises and crisis simulations.

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Louise Raisbeck

Louise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.

Mark Wenham

Mark had a successful career as an Army officer latterly specialising in communications and media operations. He has had considerable operational and crisis experience during this time in Afghanistan, Iraq, the Balkans, Cyprus and Northern Ireland. His last appointment in the military was as the Head of the UK Defence Media Operations Centre where he …

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Claire's crisis communication response: designed for success?

Claire's crisis communication response: designed for success?

Crisis Communications Seminar - 14 October 2016

LG Communications confirmed Insignia's Managing Director, Jonathan Hemus, as a speaker for their Crisis Communication Seminar on October, 14 in London.

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Supermarkets set the standard in horsemeat crisis communication

Supermarkets set the standard in horsemeat crisis communication

Avoiding reputational harm when a product recall is required

Avoiding reputational harm when a product recall is required

Research reveals how journalists use social media in crisis communications

Further coverage of Insignia's report looking at the impact of social media on breaking news and the wide-ranging implications for crisis communication

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Crisis communication audit

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

Perceptions of High Profile Crises

PR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.

Three crisis communication insights from NatWest outage

Three crisis communication insights from NatWest outage

Breaking news at the speed of social media

Further coverage of Insignia’s report looking at the impact of social media on breaking news and how it affects an organisation’s crisis communication

Proof (almost) that swift and open crisis communication preserves business value

Proof (almost) that swift and open crisis communication preserves business value

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tra

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tragedy

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

WEBINAR - Seven rules for reputation

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Effective crisis communication essential when health is on the line

Effective crisis communication essential when health is on the line

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

Why all businesses should conduct a social media crisis simulation

Social media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Open course November 25th, London: communicating through a crisis

Insignia has joined forces with TNR and the Press Association to offer a workshop on crisis communications

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

WEBINAR - Seven rules for reputation protection

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

Crisis communication – how to get it right

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Why reputational risk is often under-estimated

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

Social media: an essential part of crisis communication training and planning

Social media: an essential part of crisis communication training and planning

Costa Cruise's blame game is dangerous crisis communication strategy

Costa Cruise's blame game is dangerous crisis communication strategy

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Three things to focus on in a crisis - and one which you must not

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.