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Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Insignia’s crisis management training and exercising gives your people the capability and confidence to do and say the right things in a crisis.

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Our clients talk about their experience of working with Insignia

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Insignia’s crisis media training is specifically designed to provide the necessary skills for media spokespeople to communicate effectively about risk.

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Practical advice for cyber crisis planning and training to ensure you do and say the right things in the event of a data breach.

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

The cyber crisis planning and training steps organisations should take to prepare for cyber attack.

When crisis management training transforms into crisis handling

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

Understanding the media agenda is an essential part of succeeding in a crisis interview (and a critical part of your media training). Knowing what you are likely to be asked leaves you free to focus on communicating your messages with clarity and sincerity.

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

United’s woes reveal the critical importance of preparing for reputational risk

Five things Alton Towers has done well in its crisis management response

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

Insignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Insignia's client talks about the training we delivered to him and his colleagues.

Insignia's client talks about the training we delivered to him and his colleagues.

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

“Absolutely excruciating” interview highlights importance of media training

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Apply your Media Training or risk being bowled by a googly

Crisis management training pays dividends when the heat is on

Why crisis media training is about more than just the message

Social media: an essential part of crisis communication training and planning

Media training: a lesson from the front-line

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Practical insights and tips on how to run an effective crisis simulation exercise

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Why VW's emissions scandla was a crisis waiting to happen

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Why human error is a barrier to learning crisis management lessons

How to prepare your organisation for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

Eight strategies to focus leadership attention on crisis management planning, training and exercising.

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Jonathan Hemus, managing director of Insignia, looks at how organisations can plan and prepare for cyber incidents

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Consultant, Sophie Hunt, takes a look at the drone crisis facing UK airports, explaining why it's critical that organisations plan, train and exercise

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

Insignia's managing director, Jonathan Hemus, talks to Business of Fashion about crisis communication and planning for the worst-case scenarios

Insignia consultant, Sophie Hunt, looks at the lessons that can be learned from New Zealand Prime Minister, Jacinda Ardern's response to the Christchurch mosque attacks

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Insignia consultant, Alex Johnson, shares her views with the Grocer on being prepared for Brexit in the food and drink sector

Insignia's managing director, Jonathan Hemus, looks at social media and the importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at why planning is so critical to successful crisis management in the travel sector.

Consultant, Alex Johnson, takes a look at why successful crisis management is so important in the post-GDPR world

Jonathan Hemus, managing director of Insignia, shares his views with PR Week on Bayer's evolving crisis

Consultant, Jenny Payne, assesses how organisations can build crisis resilience by learning from experience

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

The Civil Aviation Authority’s response to the Thomas Cook collapse demonstrates the importance of crisis planning

COVID-19 has left many businesses around the world in a significantly weakened state. Without additional crisis management planning, training and exercising, the pandemic also presents increased secondary risks, for example, from cyber-attacks, leaving organisations particularly vulnerable.

Jonathan Hemus, managing director of specialist crisis management consultancy Insignia, has joined Aston University as a visiting lecturer. Jonathan brings over 25 years’ experience of providing crisis management advice and training to world-leading organisations and brands such as Cathay Pacific, D