Crisis management insights from horse meat: one year on

More than a year on from the outbreak of the horsemeat scandal, the UK’s biggest crisis management challenge of 2013, it’s timely to consider the longer-term impact on so many players in the food and retail sector.  And this week I had the pleasure of presenting my insights and analysis at the International Crisis and […]

Why problem resolution is only half the battle for effective crisis management

As the Environment Agency comes under pressure to address serious floods across England, they also face criticism for their lack of effective crisis communication.  It’s the dual challenge facing any organisation in the frontline of a major crisis: resolving the core issue and communicating effectively with affected stakeholders. Working with technology, manufacturing and operationally focused businesses […]

TSB CEO demonstrates the value of leadership in crisis management

Given our reliance on technology these days, it’s no surprise that IT failure should be a high priority for crisis management planning. Despite this, the crisis communication response of many organisations to a technology problem is often too slow, too corporate and too infrequent. That’s why I was so impressed with TSB’s reaction to IT […]

Nigella’s reputation re-launch provides lesson in crisis management planning

The new year presented Nigella Lawson with an opportunity to begin a new phase of reputation management for “Brand Nigella” following a challenging 2013. With last year’s court case behind her and a new TV series about to begin in the US, Nigella transitioned from crisis communication mode by seizing the opportunity to set the […]

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Understanding reputational risk is the first step towards effective reputation protection and so we are delighted to feature a guest blogpost on this topic from Andrea Bonime-Blanc, CEO of GEC Risk Advisory, a strategic risk and reputation management consulting firm based in New York City, specializing in global governance, risk, compliance, ethics and CSR advice. […]

Crisis management training pays dividends when the heat is on

I awoke on July 1 to the sight of a large, black smoke cloud filling the sky beyond Birmingham City Centre. It turned out it was coming from a fire at a waste recycling plant and was described as one of the biggest ever blazes tackled by West Midlands firefighters. The fire service is in […]

Why crisis media training is about more than just the message

As the horsemeat saga rumbles on, it is becoming clearer and clearer which organisations invested in crisis management training beforehand…and which didn’t.  This manifests itself most obviously in the performance of company spokesperson in their television and radio interviews. I was asked by The Grocer to assess the crisis communication efforts of the big supermarkets […]

5 reasons why the BBC crisis is so damaging

No one disputes that the BBC is currently facing one of the biggest crises in its long history.  But what are the ingredients that define the magnitude of the issue it faces?  Here are five reasons why the crisis is of such huge proportions: 1) The people factor This is a crisis which has enormous […]

Social media: an essential part of crisis communication training and planning

I was talking to a senior businessperson from a global organization last week about their crisis management planning and crisis communication training.  I introduced the topic of social media and how they might gear up to deal with a social media crisis – or indeed use social media to communicate in a crisis.  His response?  […]

When becoming part of someone else’s crisis is the right business decision

When you’re affected by a major crisis, but not at the heart of it, you may be tempted to keep your head down and hope that no one notices that you’re involved.  So I was interested to read in IR Magazine how GE took an alternative approach when responding to the Fukushima nuclear disaster. GE […]