Crisis management insights from horse meat: one year on

More than a year on from the outbreak of the horsemeat scandal, the UK’s biggest crisis management challenge of 2013, it’s timely to consider the longer-term impact on so many players in the food and retail sector.  And this week I had the pleasure of presenting my insights and analysis at the International Crisis and […]

Nigella’s reputation re-launch provides lesson in crisis management planning

The new year presented Nigella Lawson with an opportunity to begin a new phase of reputation management for “Brand Nigella” following a challenging 2013. With last year’s court case behind her and a new TV series about to begin in the US, Nigella transitioned from crisis communication mode by seizing the opportunity to set the […]

Crisis management training pays dividends when the heat is on

I awoke on July 1 to the sight of a large, black smoke cloud filling the sky beyond Birmingham City Centre. It turned out it was coming from a fire at a waste recycling plant and was described as one of the biggest ever blazes tackled by West Midlands firefighters. The fire service is in […]

How much is too much?

In a world of 24 hour news it’s easy to see how the need for new content is paramount. But in light of the two…

5 reasons why the BBC crisis is so damaging

No one disputes that the BBC is currently facing one of the biggest crises in its long history.  But what are the ingredients that define the magnitude of the issue it faces?  Here are five reasons why the crisis is of such huge proportions: 1) The people factor This is a crisis which has enormous […]

Why planning for a crisis is the best way to prevent it

I’ve often stated with great conviction that the act of preparing for a crisis in itself reduces the likelihood of a crisis occurring.  So it’s reassuring to see new research from IR (Investor Relations) magazine which seems to validate this view. The research findings taken from a survey of 800 investor relations professionals around the world […]

Yahoo shows the importance of people in crisis management planning

News that Yahoo’s CEO, Scott Thompson (photo), has stepped down following accusations that his CV featured a fake computer science degree reinforces the importance of factoring people issues into crisis management planning. Organisations often find it easy to produce crisis communication plans for external events such as accidents, fires, natural disasters, IT failure and even […]

First Steps to Protect Your Corporate Reputation

If you’re a regular reader of this blog and already have robust crisis management plans in place, you are excused from reading this post!  Whilst it would be nice to assume that most organisations are in this happy position, it would also be naïve.  So what should an organisation that has developed a positive reputation […]

Social media policy is first line of defence for online crisis management

A series of YouTube videos by an American Airlines employee have added to the issues management challenges of a company already facing an uncertain business future. The humorous videos by a flight attendant parody the firm’s management and reveal the content of an internal memo sent to staff.  A discussion is developing on ragan.com as […]

LA Fitness fights for reputation in court of public opinion

When LA Fitness threatened to enforce its contract with a heavily pregnant woman who had fallen on hard times, it may have had the letter of the law on its side.  But once the story became public, it was found guilty in the court of public opinion. LA Fitness is just the latest business to […]