Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Understanding reputational risk is the first step towards effective reputation protection and so we are delighted to feature a guest blogpost on this topic from Andrea Bonime-Blanc, CEO of GEC Risk Advisory, a strategic risk and reputation management consulting firm based in New York City, specializing in global governance, risk, compliance, ethics and CSR advice. […]

Crisis management training pays dividends when the heat is on

I awoke on July 1 to the sight of a large, black smoke cloud filling the sky beyond Birmingham City Centre. It turned out it was coming from a fire at a waste recycling plant and was described as one of the biggest ever blazes tackled by West Midlands firefighters. The fire service is in […]

Yahoo shows the importance of people in crisis management planning

News that Yahoo’s CEO, Scott Thompson (photo), has stepped down following accusations that his CV featured a fake computer science degree reinforces the importance of factoring people issues into crisis management planning. Organisations often find it easy to produce crisis communication plans for external events such as accidents, fires, natural disasters, IT failure and even […]

How Seychelles’ spokesman got his crisis communication so wrong

For a country whose econony relies on tourism, there’s no bigger crisis communication challenge than dealing with a fatal shark attack.  So it’s little wonder that the Seychelles’ crisis media spokesperson, tourism chief Alain St Ange, sounded under pressure when conducting media interviews about the death of British tourist Ian Redmond. What is surprising though […]

Report into BAA’s crisis preparedness is a must-read for reputation protection

The report into Heathrow’s crisis management response to pre-Chrismas snow has just been published.  It makes me weep. Organisations like BAA should not require a major crisis to introduce professional, thorough and up to date crisis management processes.  And if these were not in place for an organisation at the very hub of the UK’s infrastructure, then […]

Beware internally generated crisis

Our 28 day review of crises and issues has shown that whilst some crises are triggered by physical events and are externally generated - fires, storms, accidents – many others are to do with people and are internally generated.  Examples include corruption, customer service and management bust ups. When constructing risk assessments, many organisations find it […]

Humans cause crises more often than “acts of God”: plan accordingly

As we enter the second week of our 28 day snapshot of organisations in crisis, it’s clear that most situations are not created by physical events or accidents (although some are).  Many more are the result of people issues or management decisions: fraud, security, closures, redundancies and customer service are just five examples of this (see today’s list […]

How communicators can prevent corporate denial in a crisis

On March 31 2010, BP was the UK’s biggest company.  Six months later, it has lost around one third of its value.  In 2009, Toyota was the world’s eighth most valuable brand according to Interbrand’s “Best Global Brands” league table.  2010’s league table shows that Toyota has slipped to eleventh having lost 16% of its […]

Narrow approach to crisis planning leaves reputation in short supply

According to a BBC news story Buddhist monks have been engaged to rid a Chinese factory of evil spirits following the death of worker, the tenth employee to fall from a building at the factory.  Rumours are spreading of a suicide cluster caused by unreasonable workplace pressure, an allegation denied by the company’s  founder.  The […]

Poor crisis management knocks England out of World Cup?

England’s bid for the 2018 World Cup lies in tatters following Lord Triesman’s taped comments and subsequent resignation as chairman of the FA and bid team.  Indeed I find it hard not to agree with the commentator who said that the FA would “find it difficult to arrange a small canapé in a very large […]