Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Understanding reputational risk is the first step towards effective reputation protection and so we are delighted to feature a guest blogpost on this topic from Andrea Bonime-Blanc, CEO of GEC Risk Advisory, a strategic risk and reputation management consulting firm based in New York City, specializing in global governance, risk, compliance, ethics and CSR advice. […]

Crisis management training pays dividends when the heat is on

I awoke on July 1 to the sight of a large, black smoke cloud filling the sky beyond Birmingham City Centre. It turned out it was coming from a fire at a waste recycling plant and was described as one of the biggest ever blazes tackled by West Midlands firefighters. The fire service is in […]

Yahoo shows the importance of people in crisis management planning

News that Yahoo’s CEO, Scott Thompson (photo), has stepped down following accusations that his CV featured a fake computer science degree reinforces the importance of factoring people issues into crisis management planning. Organisations often find it easy to produce crisis communication plans for external events such as accidents, fires, natural disasters, IT failure and even […]

LA Fitness fights for reputation in court of public opinion

When LA Fitness threatened to enforce its contract with a heavily pregnant woman who had fallen on hard times, it may have had the letter of the law on its side.  But once the story became public, it was found guilty in the court of public opinion. LA Fitness is just the latest business to […]

Effective crisis communication essential when health is on the line

Concerns and coverage about potentially faulty breast implants produced by French company Poly Implant Prothese (PIP) continue more than two weeks after the story first broke.  This is a long time for a crisis to be in the media spotlight and indicates that crisis communication has been sub-optimal at best. Indeed, a statement from the […]

Why Blackberry’s crisis communication response is so damaging

Blackberry looks set to once again prove the crisis communication adage that it’s not really the crisis which damages reputation, it’s the way in which you respond to it. On this basis, Blackberry is set to suffer major harm to its reputation (and its business fortunes)  based on a tight-lipped approach to communication and a […]

Reputational overdraft hinders UBS in crisis communication efforts

With news that a “rogue trader” is responsible for a $2 billion loss, it is clear that Swiss bank UBS faces a huge crisis communication challenge.  A number of factors make this challenge even tougher than might otherwise be the case. Preserving UBS’s reputation Reports that the unauthorised trading was not picked up by UBS’s […]

How Seychelles’ spokesman got his crisis communication so wrong

For a country whose econony relies on tourism, there’s no bigger crisis communication challenge than dealing with a fatal shark attack.  So it’s little wonder that the Seychelles’ crisis media spokesperson, tourism chief Alain St Ange, sounded under pressure when conducting media interviews about the death of British tourist Ian Redmond. What is surprising though […]

Report into BAA’s crisis preparedness is a must-read for reputation protection

The report into Heathrow’s crisis management response to pre-Chrismas snow has just been published.  It makes me weep. Organisations like BAA should not require a major crisis to introduce professional, thorough and up to date crisis management processes.  And if these were not in place for an organisation at the very hub of the UK’s infrastructure, then […]

News from BP and Toyota reveals the long term cost of ineffective crisis management

BP and Toyota are living proof that a mis-handled crisis causes long term damage to a business’s reputation.  It’s not just the enormous drain on management time and the cost of putting an incident right in the short term that make crises so harmful.  It’s the after effects that linger and taint a business for months, […]