Wonga banks on pro-active issues management to protect its reputation

Last week we suggested how businesses can take a more pro-active approach to issues management when faced with challenges such as zero hours contracts (click here to see our blog post). So I was fascinated to see how Wonga, the short term cash loan company, has decided on a pro-active approach to the reputational issues […]

From hero to zero: the next issues management test?

The use of zero-hours contracts could be the next big issues management challenge for UK businesses after last year’s tax avoidance scandal.  It certainly bears some of the same hallmarks, with one company already ‘outed’ (in this case Sports Direct) and Hovis hitting the headlines when workers went on strike to protest about the issue. […]

Six principles for reputation management in a transparent world

My previous blog posting looked at the dramatically different context for reputation management in an era of total transparency, and the challenges this presents to leaders wishing to communicate and build trust with stakeholders. Here’s a copy of the full presentation from my session with Common Purpose: [slideshare id=12209887&doc=march282012commonpurposejh-120329100211-phpapp01] Against this background, successful reputation management […]

Reputation management in an era of total transparency

This year’s TrustBarometer from Edelman shows that trust in chief executives has plummeted: only four in ten people view CEOs as “credible spokespeople”.  This finding underlines the enormous challenge that businesses face in achieving successful reputation management today. It is also the background against which I led a workshop for business leaders at a recent […]