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Search Results for 'crisis'

Crisis Exercises

Insignia’s crisis exercises give your crisis management team the knowledge and confidence to apply your crisis management plan under pressure.

Jonathan Hemus

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Issues Management

Insignia Communications has the issues management expertise to help you map, monitor and manage issues, before they engulf your business or escalate to a crisis.

Crisis Management Planning

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Home

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Scenario Planning

Insignia's expertise in scenario planning means you can be confident that you are ready to respond effectively to emerging crises.

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Training

Insignia’s crisis communication training gives you skills and confidence to communicate effectively under pressure in a crisis and protect your reputation

Sophie Hunt

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Crisis Simulations

An Insignia crisis simulation gives crisis management teams the confidence and skills to apply their crisis management plans under pressure.

Our People

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Crisis Management Consultancy

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Social Media Simulations

An Insignia social media simulation gives crisis management teams the skills and confidence to manage a crisis online.

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

News

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Crisis Communication Training

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Crisis Media Training

Insignia’s crisis media training is specifically designed to provide the necessary skills for media spokespeople to communicate effectively about risk.

Testimonials

Our clients talk about their experience of working with Insignia

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Cyber Crisis Planning

Insignia's cyber crisis management planning will help your organisation to respond quickly and appropriately in the event of an incident or issue.

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Crisis Team Building

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Cyber Crisis Training

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Louise Raisbeck

Louise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.

Case Studies

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Mark Wenham

Mark had a successful career as an Army officer specialising in communications and media. He has operational and crisis experience in several conflict areas.

Joe Hawke

Joe Hawke is a communications consultant with 6 years’ experience.

Chris Scarrott, Chief Executive, Roquette UK Ltd

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

Crisis exercise

If you are a food company, a crisis is an ever-present possibility so being ready to manage it professionally is a pre-requisite.

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Clone wars: how marketers are confronting the reality of cyber attacks

Our MD, Jonathan Hemus, shares his views with The Drum on how organisations should plan and prepare for the worst-case scenarios, in peacetime, to ensure a successful response when a crisis does strike

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Crisis planning: shutting the stable door before the horse has bolted

Crisis planning: shutting the stable door before the horse has bolted

Social media policy is first line of defence for online crisis management

Social media policy is first line of defence for online crisis management

Why planning for a crisis is the best way to prevent it

Why planning for a crisis is the best way to prevent it

Claire's crisis communication response: designed for success?

Claire's crisis communication response: designed for success?

Why speed off the mark is essential for reputation (and value) protection

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Kate Hudson, Associate Programme Director, Henley Business School

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

How crisis management planning can ensure a happy new year

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Why record sales mask Volkswagen’s continuing crisis management challenge

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

Crisis communication in a new era of reputational risk

Crisis communication in a new era of reputational risk

Crisis Communications Seminar - 14 October 2016

LG Communications confirmed Insignia's Managing Director, Jonathan Hemus, as a speaker for their Crisis Communication Seminar on October, 14 in London.

How O&G companies can protect credibility and reputation in a crisis

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Ten ways of reducing your crisis vulnerability

Jonathan Hemus looks at what you can do to significantly reduce the possibility of your organisation suffering a crisis.

Boeing can make a full recovery says brand crisis expert following Heathrow Dreamliner fire

In this Drum article, Insignia's Jonathan Hemus explains why...

PRMoment.com: How to do social in a crisis

With almost every crisis having a social media element these days, Jonathan Hemus looks at the most important areas to consider to protect an organisation's reputation.

Crisis communication: the golden hour

Insignia’s crisis communication checklist to help you do and say the right thing under pressure when a crisis breaks

Crisis Management Workshop

Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.

Crisis management planning proves its worth in testing times

Crisis management planning proves its worth in testing times

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Supermarkets set the standard in horsemeat crisis communication

Supermarkets set the standard in horsemeat crisis communication

Crisis Management on a Grand National Scale: The (Horse) Power Of Email

The horse meat scandal has already had its first victims. The article from dotDigital Group, which features Jonathan Hemus' key contribution...

WEBINAR - How to Run Effective Crisis Simulations for Reputational Resilience

Hear Insignia’s Jonathan Hemus share key principles on how to get best value from crisis simulations through effective preparation and execution.

Crisis communication: making the most of the ‘Golden Hour’

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the critical actions which organisations should take in the first 60 minutes of a crisis (the ‘golden hour’).

Think before you Tweet to avoid kicking off a social media crisis

Think before you Tweet to avoid kicking off a social media crisis

Cyber attacks are inevitable: it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, looks at how organisations can plan and prepare for cyber incidents

Lessons from Oxfam

Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour

How to Run Effective Crisis Simulations for Reputational Resilience

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

Placing values at the heart of crisis management

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

Leading through a crisis: how to pass the acid test of management

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article, Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

The Impact of 'Toxic Leadership' on Crisis Management

Why toxic leadership increases the likelihood of crisis striking, and how it damages crisis response

Crisis management, the acid test of leadership

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

WEBINAR - Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

Insignia provided valuable insight and advice on a potentially difficult and complex situation. I very much appreciated their assistance in clarifying the issue and their recommended response.

World Cup scores poorly when it comes to crisis management

World Cup scores poorly when it comes to crisis management

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Crisis management leadership and teamwork: a military perspective

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

Holiday season makes crisis management training front of mind

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tra

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tragedy

White paper - How to plan for a terrorist attack

Key crisis management considerations to help you respond effectively to a terrorist incident.

Facebook - a lesson in crisis management

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Cyber crime communication: planning a successful response

Practical advice for cyber crisis planning and training to ensure you do and say the right things in the event of a data breach.

Jonathan Hemus' interview on BBC 5 live

Jonathan Hemus has been asked to share his crisis management expertise in the light of the sexual harassment allegations...

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Delta agent or impostor? Reddit exchange puts airline in hot seat

Delta Airlines faced a crisis situation when an unidentified individual claiming to be an employee posted sneering comments...

Crisis management lessons from the VW emissions scandal

Crisis management learnings from the VW emissions scandal.

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Crisis management training pays dividends when the heat is on

Crisis management training pays dividends when the heat is on

Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

The crises you should fear most and why

A front page story in a national newspaper alleging that your products are made by Romanian children as young as six would present a crisis management problem for any business. But when the products in question are toys for Kinder chocolate eggs, then the challenge is so much greater.

WEBINAR – Crisis communication in a new era of reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

Crisis management: creating a crisis resistant culture

Insignia’s report reveals the values, attitudes and behaviours which create a crisis prone culture, how to prevent and address them.

When becoming part of someone else’s crisis is the right business decision

When becoming part of someone else’s crisis is the right business decision

Building crisis resilience by learning from experience

Consultant, Jenny Payne, assesses how organisations can build crisis resilience by learning from experience

INFOGRAPHIC: The Impact of Social Media on Breaking News

How social media has changed the way journalists break news and implications for crisis management.

WEBINAR - Seven rules for reputation

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

WEBINAR - Crisis Management: The Acid Test of Leadership

Hear Insignia’s Jonathan Hemus outline the ten principles to be adopted by leaders if they are to successfully navigate a crisis.

How can cruise companies escape a sinking PR ship?

Ragan's article looks at the recent string of crises suffered by cruise companies and, with help of a crisis management expert...

Can Zara be forgiven for latest anti-Semitic blunder?

Alex Johnson looks at the crisis management learnings from Zara’s latest clothing faux pas.

Crisis? What crisis? Why recognition is critical

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Crisis management team building

The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.

Why crisis media training is about more than just the message

Why crisis media training is about more than just the message

Why crisis management is a year-round responsibility - just ask Marriot

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Webinar - Lessons from 2017’s biggest crises; predictions for 2018

Jonathan Hemus takes a look back at some of 2017’s biggest crises and their implications for crisis management planning in 2018.

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

How damaging Is the emissions scandal to Volkswagen?

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Why all businesses should conduct a social media crisis simulation

Social media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.

Can Findus Restore Consumer Confidence?

With Findus suffering from a major reputational crisis, the Huffington Post's journalist is looking at what the company should do to tackle the problem and salvage its reputation...

Key Principles for an Effective Crisis Simulation Exercise

Insignia's guide to developing and delivering these complex exercises.

Drone attacks highlight why it pays to invest in crisis planning, training and exercising

Consultant, Sophie Hunt, takes a look at the drone crisis facing UK airports, explaining why it's critical that organisations plan, train and exercise

Why values matter when it comes to effective reputation management

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

The importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at why planning is so critical to successful crisis management in the travel sector.

Crisis management predictions for 2018

Crisis management predictions for 2018

Crisis management insights from horse meat: one year on

Crisis management insights from horse meat: one year on

Insignia webinar: how to plan a successful crisis simulation

Practical insights and tips on how to run an effective crisis simulation exercise

DP World Crisis Management Simulation

Insignia deliver thought provoking and engaging crisis simulation exercises throughout the world. Here, marine terminal operator, DP World, gives a flavour of their own Insignia crisis simulation experience.

Military lessons for corporate crisis management success

Military lessons for corporate crisis management success

Social media and the importance of crisis management planning in the travel sector

Insignia's managing director, Jonathan Hemus, looks at social media and the importance of crisis management planning in the travel sector

Braving the social media crisis

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

WEBINAR - The Impact of 'Toxic Leadership' on Crisis Management

An analysis of the characteristics of toxic leadership and what it means for crisis management

WEBINAR - Cyber Crime Communication: Planning A Successful Response

The cyber crisis planning and training steps organisations should take to prepare for cyber attack.

Five reasons why the BBC crisis is so damaging

Five reasons why the BBC crisis is so damaging

Are you ready for your next crisis? A great reputation is not enough.

Events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis.

Webinar – Gus Whitcomb, Cathay Pacific: lessons from a career in crisis management

Gus Whitcomb shares insights from a career in the front line of crisis management.

The Impact of Social Media on Reputation Management – A Media Perspective

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

Effective crisis communication essential when health is on the line

Effective crisis communication essential when health is on the line

Huawei launches a charm offensive — but PR execs say it may face a 'literally impossible' task

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Crisis experts respond as Bayer suspends agency over controversial list

Jonathan Hemus, managing director of Insignia, shares his views with PR Week on Bayer's evolving crisis

Embedding your social media policy: the first step to preventing a social media crisis

Embedding your social media policy: the first step to preventing a social media crisis

Cybercrime and the communication conundrum

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

Insignia Webinar - Will your crisis management plan work under pressure?

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the characteristics of an effective crisis management plan

Why your crisis media spokesperson must be the genuine article

Why your crisis media spokesperson must be the genuine article

Social media crisis simulation exercises

Social media has been embraced by many consumer facing business, but for traditional corporates and business-to-business operations, it can seem almost irrelevant. Until you suffer a crisis.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Breaking news at the speed of social media

Further coverage of Insignia’s report looking at the impact of social media on breaking news and how it affects an organisation’s crisis communication

WEBINAR - Seven rules for reputation protection

Seven rules for reputation protection – Guy Esnouf communications director at npower, joins Jonathan Hemus to reveal key insights from inside the crisis war room

What military leadership teaches us about leadership in a corporate crisis

What military leadership teaches us about leadership in a corporate crisis

Company reputations at risk as social media revolutionises breaking news

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

Good crisis management means keeping no secrets

Good crisis management means keeping no secrets

Protecting your reputation during an international crisis

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

Do lawyers rule the corporate roost?

Read Jonathan Hemus’ thoughts on CorpComms Magazine’s article looking at whether legal advice is given too much weight in a crisis situation:

Gary Blissett, Executive director, GB Training

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Beware your security guard becoming your company’s crisis media spokesperson

Beware your security guard becoming your company’s crisis media spokesperson

Social media and breaking news: How to respond in a crisis

Alex Johnson takes a look at what journalist’s use of social media means for communication professionals

Boeing learns the cost of crisis

Jonathan Hemus, managing director of Insignia, shares his analysis of Boeing's response and management of its recent 737 MAX crisis. Part 1/3

How to prepare your organization for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

Cyber attack puts eBay's crisis management planning under the microscope

Cyber attack puts eBay's crisis management planning under the microscope

Why all businesses should run a social media simulation

Grappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.

Jonathan Hemus on Branson’s crisis management response: BBC News interview

Jonathan Hemus assesses Richard Branson’s crisis management response to Virgin Galactic crash in BBC News interview

Five things Alton Towers has done well in its crisis management response

Five things Alton Towers has done well in its crisis management response

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Cyber attacks are inevitable – it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Leading through a crisis: Passing the acid test of management

Insignia's MD, Jonathan Hemus, offers advice on how leaders can help guide their organisation through a crisis

Communicating in a crisis: Is Malaysia Airlines doomed after MH17 disaster?

Alex Johnson looks at some of the fundamentals of communicating well in a crisis.

Proof (almost) that swift and open crisis communication preserves business value

Proof (almost) that swift and open crisis communication preserves business value

Yahoo shows the importance of people in crisis management planning

Yahoo shows the importance of people in crisis management planning

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

The characteristics of a crisis prone culture and practical steps to avoid them.

How to develop crisis exercises with real business impact

How to develop crisis exercises with real business impact

Managing a social media crisis

Social media brings both great opportunities and significant risks for reputation management. This presentation focuses on steps organisations can take to prepare for a social media crisis and use online channels to successfully protect its reputation.

WEBINAR - Seven rules for reputation protection

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Nike quickly yanks 'Boston massacre' T-shirt, avoiding an uproar

Ragan's article looks at an exemplary illustration of crisis prevention undertaken by Nike's corporate team.

How Eurostar used Twitter to effectively manage a crisis

When smoke closed the Eurotunnel in January, Eurostar turned to Twitter to keep travellers informed. Alex Johnson comments on the lessons that can be learnt from this social success story

Bruce McKendrick, Chief Executive, Voyage Care

Bruce McKendrick: When I joined Voyage Care in 2010, my vision was to create a dynamic business. Insignia has helped us towards achieving this goal.

Webinar – Securing executive engagement

In this recording, Jonathan Hemus suggests strategies to attract leadership attention on crisis management

Crisis management – How to secure executive engagement

Eight strategies to focus leadership attention on crisis management planning, training and exercising.

Paul Newman, VP and director of global external relations, Gillette/Procter & Gamble

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

IT meltdown ‘could cause lasting damage to rbs and natwest brands’, warns crisis pr expert

NatWest’s IT outage took the organisation nearly two weeks to resolve...

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

How to handle a PR crisis in the age of call-out culture

Insignia's managing director, Jonathan Hemus, talks to Business of Fashion about crisis communication and planning for the worst-case scenarios

Open course November 25th, London: communicating through a crisis

Insignia has joined forces with TNR and the Press Association to offer a workshop on crisis communications

LMA's crisis management response is reputational own goal

LMA's crisis management response is reputational own goal

Malaysia Airlines’ annus horribilis: crisis management lessons learnt

Jonathan Hemus reveals the five key lessons to be learnt from the two terrible crises that hit Malaysia Airlines in 2014

WEBINAR: Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Melaney Noon, Head of Communications, Nelsons

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Do you have a dinosaur in your crisis management team?

Do you have a dinosaur in your crisis management team?

How to prepare for the worst day of your career

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

Why crisis management matters more than ever in the post-GDPR world

Consultant, Alex Johnson, takes a look at why successful crisis management is so important in the post-GDPR world

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

Will your crisis management plan work under pressure?

Practical advice from Insignia on how to develop a crisis management plan which guides you through the intense pressure of a crisis.

How to prepare your organisation for a terrorist attack

How to prepare your organisation for a terrorist attack

WEBINAR – Crisis communication: the golden hour

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

TSB CEO demonstrates the value of leadership in crisis management

TSB CEO demonstrates the value of leadership in crisis management

How social media has changed crisis management

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

Costa Cruise's blame game is dangerous crisis communication strategy

Costa Cruise's blame game is dangerous crisis communication strategy

Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

TSB, Paul Pester and the pitfalls of ‘overpromising’ during crisis management

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Protecting your reputation in an online age

With 1 billion users on Facebook and 72 million active Twitter accounts, social media has given consumers worldwide a powerful communication tool. To enable companies to successfully handle any social media crises, we use a social media crisis simulation -interactive means to teach your team how to

Why human error is a barrier to learning crisis management lessons

Why human error is a barrier to learning crisis management lessons

Three things to focus on in a crisis - and one which you must not

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.

Expert tips for travel brands dealing with a PR crisis

Faced with a PR crisis, how should travel brands respond? Is there anything you can do to prepare in advance? And are there any simple rules that everyone should know? Here three seasoned experts in the field of travel PR share their tips and best practices

Nigella’s reputation re-launch provides lesson in crisis management planning

Nigella’s reputation re-launch provides lesson in crisis management planning

Lessons From a Career in Crisis Management: Gus Whitcomb, Cathay Pacific

Gus Whitcomb, Head of Group Business Resilience, Cathay Pacific, will share lessons from 25 years in aviation crisis management in Insignia’s latest crisis management webinar.

In crisis management, sorry seems to be the hardest word

In crisis management, sorry seems to be the hardest word

WEBINAR - The Impact of 'Toxic Leadership' On Crisis Management

Insignia’s Jonathan Hemus and Professor Kevin Kelley from the National Security Affairs Department of the US Naval War College discuss the impact of toxic leadership on crisis prevention, planning and management

Why crisis communication training is essential for safe landings

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

Hear Insignia’s Jonathan Hemus explain how to recognise and guard against a crisis prone culture.

Why there’s no substitute for experience when crisis strikes

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

Responding in a crisis – the acid test of leadership

Insignia consultant, Sophie Hunt, looks at the lessons that can be learned from New Zealand Prime Minister, Jacinda Ardern's response to the Christchurch mosque attacks

Why your values must guide your crisis response

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

Eurostar delivers masterclass in social media crisis management

Eurostar delivers masterclass in social media crisis management

Are crisis communications teams in food and drink ready for the Brexit fallout?

Insignia consultant, Alex Johnson, shares her views with the Grocer on being prepared for Brexit in the food and drink sector

When crisis management training transforms into crisis handling

When crisis management training transforms into crisis handling

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

Perceptions of High Profile Crises

PR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.

Banks' reputational crisis - Jonathan Hemus at BBC Radio 5 Live

Jonathan Hemus was invited to the BBC Radio 5 Live show Double Take where he discussed the issues of reputation and trust in the baking sector.

Three crisis communication insights from NatWest outage

Three crisis communication insights from NatWest outage

WEBINAR – Will your crisis management plan work under pressure?

Insignia’s Jonathan Hemus reveals the characteristics of an effective crisis management plan and common pitfalls to avoid.

Presidents Club: Learn from the scandal or risk reputational catastrophe

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

Avoiding reputational harm when a product recall is required

Avoiding reputational harm when a product recall is required

How to protect your organisation’s reputation in the face of inappropriate employee behaviour

Insignia's managing director, Jonathan Hemus, looks at how you can protect your organisation's reputation in the face of inappropriate employee behaviour

The three crisis communication principles business leaders should adhere to

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

Crisis management: The art of listening

Crisis management: The art of listening

Why VW's emissions scandal was a crisis waiting to happen

Why VW's emissions scandla was a crisis waiting to happen

Webinar – Developing exercises with real business impact

Jonathan Hemus reveals the critical ingredients which make for a successful crisis simulation

Caring for People Under Challenging Circumstances: Key Principles

In a crisis, caring for people (employees, customers, families) is a top priority for any business; fail to do so and you risk inflicting secondary trauma (and your crisis management challenge becomes much harder). This checklist provides guidelines to plan and implement a successful response.

Crisis communication – how to get it right

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

Research reveals how journalists use social media in crisis communications

Further coverage of Insignia's report looking at the impact of social media on breaking news and the wide-ranging implications for crisis communication

Crisis management: take control of your online reputation

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Zuckerberg didn’t move fast, but might have broken something

Jonathan Hemus, managing director of Insignia, looks at how Facebook's CEO, Mark Zuckerberg, handled the recent user data breach

TSB demonstrates the limits of crisis communication

Insignia's managing director, Jonathan Hemus, takes a look at TSB's recent response to the major IT issue that affected the bank and its customers

Crisis communication audit

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

The collapse of Oxfam's reputation poses an existential threat to the charity

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

Insignia webinar: How to work effectively with the police in a crisis

Joining us for this webinar will be former Police Superintendent Paul Breed and Amanda Coleman, Head of Corporate Communications at Greater Manchester Police. Together they will provide a police perspective on the operational and communication response to a crisis.

How to avoid turning a media interview into a crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Crisis management – how to secure executive engagement

Crisis management – how to secure executive engagement

Giving yourself a sporting chance

Crisis management lessons learnt from Maria Sharapova and Margaret Byrne

Volkswagen's crowning of world's top car maker a triumph for crisis PR strategy

Insignia’s managing director Jonathan Hemus comments on the effectiveness of Volkswagen’s crisis PR strategy in the week it is named as the world’s leading car brand

Crisis management 2012: Are you prepared?

Crisis management 2012: Are you prepared?

How to protect your brand's reputation in the face of inappropriate staff behaviour

A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture.

8 Best Practices for Emergency Communications on Social Media

Insignia's managing director, Jonathan Hemus, offers commentary about how consumers use social media to engage with breaking news

The biggest PR disasters of 2018

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

The human factor in a crisis: How do you show you really care?

Recent events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis. Understandably many companies start to think about their own crisis management response. What would we do if we were at the centre of that inc

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Protect your reputation from a social media crisis

Protect your reputation from a social media crisis

WEBINAR - How to run Effective Crisis Simulations for Reputational Resilience

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

Leading UAE business executives take part in 'The Art of Successful Crisis Management' Workshop

Jonathan Hemus runs a 2-day crisis management workshop in Dubai.

David Rorrison, Director of Enterprise Risk, Just Retirement Group

A big thank you for facilitating yesterday’s crisis management exercise with our Group Executive.  You succeeded in bringing to life a very realistic scenario with which everyone engaged.  As an active participant, I could really feel the pressure to manage the situation as would happen in a real cr

Why reputational risk is often under-estimated

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

GDPR response

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

How to clean up your reputation in the digital age

The Grocer's article discusses how a broad on-line presence will reduce the impact of negative publicity during times of crisis.

Reputation vs litigation: The communications conundrum

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

The attack in Sousse – Crisis management implications for the tourist industry

Following on from the horrific attack in the resort of Sousse in Tunisia on 26 June that left 38 tourists dead many travel and holiday firms will be – or perhaps should be – considering their crisis management plans as well as their potential loss in revenue. Especially following the UK Foreign Sec

Denial is the enemy of crisis management

“Denial is the enemy of crisis management”: read Jonathan Hemus’ thoughts

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Crisis simulation exercise

A suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.

Social media: an essential part of crisis communication training and planning

Social media: an essential part of crisis communication training and planning

Paul Pester and the pitfalls of ‘overpromising’

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

The four questions you will be asked in every crisis interview

Understanding the media agenda is an essential part of succeeding in a crisis interview (and a critical part of your media training). Knowing what you are likely to be asked leaves you free to focus on communicating your messages with clarity and sincerity.

How to run a successful crisis simulation exercise

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

A crisis a day...keeps you on top form

A crisis a day...keeps you on top form

Why problem resolution is only half the battle for effective crisis management

Why problem resolution is only half the battle for effective crisis management

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

Jon Waples, Business continuity consultant

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

How to work effectively with the police in a crisis

An insider’s guide to how the police plan and execute their communication response to a major incident.

Crisis management plans

A high risk sector, having a clear, simple and workable crisis management infrastructure is essential.

How to protect your organization’s reputation from employee misconduct

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Crisis management planning and training - and cool heads - pay off for Red Devils

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning