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Search Results for 'crisis communication'

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Crisis Management Training

Insignia’s crisis communication training gives you skills and confidence to communicate effectively under pressure in a crisis and protect your reputation

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Crisis Communication Training

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Louise Raisbeck

Louise Rasibeck has more than 20 years’ experience as a public relations and crisis communications consultant, with experience in a range of industries.

Mark Wenham

Mark had a successful career as an Army officer latterly specialising in communications and media operations. He has had considerable operational and crisis experience during this time in Afghanistan, Iraq, the Balkans, Cyprus and Northern Ireland. His last appointment in the military was as the Head of the UK Defence Media Operations Centre where he …

Joe Hawke

Joe Hawke is a communications consultant with 6 years’ experience.

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Leading through a crisis: how to pass the acid test of management

Steering an organization through its worst days is the acid test of leadership for any CEO. In this article, Jonathan Hemus offers some tips to help ensure that your CEO is fully prepared for such an eventuality.

Protecting your reputation during an international crisis

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

Breaking news at the speed of social media

Further coverage of Insignia’s report looking at the impact of social media on breaking news and how it affects an organisation’s crisis communication

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tra

Sir Richard Branson demonstrates exemplary crisis communication skills following Virgin Galactic tragedy

How to prepare your organization for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

WEBINAR – Crisis communication in a new era of reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

WEBINAR - Seven rules for reputation

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Effective crisis communication essential when health is on the line

Effective crisis communication essential when health is on the line

Crisis? What crisis? Why recognition is critical

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Why crisis management is a year-round responsibility - just ask Marriot

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

Why all businesses should conduct a social media crisis simulation

Social media has changed the context in which crisis communication takes place: whilst the same principles apply, the transparency, speed and spread of crisis has changed. Watch our video to learn the benefits that a social media crisis simulation can bring to your company.

Claire's crisis communication response: designed for success?

Claire's crisis communication response: designed for success?

Why speed off the mark is essential for reputation (and value) protection

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Crisis communication in a new era of reputational risk

Crisis communication in a new era of reputational risk

Crisis Communications Seminar - 14 October 2016

LG Communications confirmed Insignia's Managing Director, Jonathan Hemus, as a speaker for their Crisis Communication Seminar on October, 14 in London.

Open course November 25th, London: communicating through a crisis

Insignia has joined forces with TNR and the Press Association to offer a workshop on crisis communications

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

WEBINAR - Seven rules for reputation protection

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

Crisis communication: the golden hour

Insignia’s crisis communication checklist to help you do and say the right thing under pressure when a crisis breaks

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Supermarkets set the standard in horsemeat crisis communication

Supermarkets set the standard in horsemeat crisis communication

Crisis communication: making the most of the ‘Golden Hour’

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the critical actions which organisations should take in the first 60 minutes of a crisis (the ‘golden hour’).

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Leading through a crisis: Passing the acid test of management

Insignia's MD, Jonathan Hemus, offers advice on how leaders can help guide their organisation through a crisis

Proof (almost) that swift and open crisis communication preserves business value

Proof (almost) that swift and open crisis communication preserves business value

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

Perceptions of High Profile Crises

PR Week Crisis Communications Conference - Insignia research results showing perceptions of how organisations managed high profile crises over the last twelve months.

Three crisis communication insights from NatWest outage

Three crisis communication insights from NatWest outage

Presidents Club: Learn from the scandal or risk reputational catastrophe

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

Avoiding reputational harm when a product recall is required

Avoiding reputational harm when a product recall is required

Research reveals how journalists use social media in crisis communications

Further coverage of Insignia's report looking at the impact of social media on breaking news and the wide-ranging implications for crisis communication

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Zuckerberg didn’t move fast, but might have broken something

Jonathan Hemus, managing director of Insignia, looks at how Facebook's CEO, Mark Zuckerberg, handled the recent user data breach

TSB demonstrates the limits of crisis communication

Insignia's managing director, Jonathan Hemus, takes a look at TSB's recent response to the major IT issue that affected the bank and its customers

Crisis communication audit

As a high profile organisation engaged in activity which could endanger the public in a worst case scenario, this client already had a crisis communication plan.

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

WEBINAR – Crisis communication: the golden hour

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

How to protect your organization’s reputation from employee misconduct

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

Crisis communication – how to get it right

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

How to avoid turning a media interview into a crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

8 Best Practices for Emergency Communications on Social Media

Insignia's managing director, Jonathan Hemus, offers commentary about how consumers use social media to engage with breaking news

The biggest PR disasters of 2018

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

Why reputational risk is often under-estimated

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

Social media: an essential part of crisis communication training and planning

Social media: an essential part of crisis communication training and planning

Paul Pester and the pitfalls of ‘overpromising’

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Costa Cruise's blame game is dangerous crisis communication strategy

Costa Cruise's blame game is dangerous crisis communication strategy

TSB, Paul Pester and the pitfalls of ‘overpromising’ during crisis management

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Three things to focus on in a crisis - and one which you must not

Representing your organization in front of the media during a crisis is a daunting prospect: make sure that you give yourself the best chance by deploying messages which demonstrate empathy for your stakeholders.