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Search Results for 'crisis management'

Jonathan Hemus

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Crisis Exercises

Insignia’s crisis exercises give your crisis management team the knowledge and confidence to apply your crisis management plan under pressure.

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Planning

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Home

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Crisis Simulation

An Insignia crisis simulation gives crisis management teams the confidence and skills to apply their crisis management plans under pressure.

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Handling

Insignia offers crisis handling and crisis communication support, ensuring you do and say the right thing under pressure. Call us on +44(0)121 382 5304

Our People

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

Crisis Management Training

Insignia helps you develop crisis management skills through crisis management training, and confidence through crisis exercises and crisis simulations.

Sophie Hunt

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Crisis Management Audit

Insignia's crisis management audits ensure that organisations have the crisis management plans and processes they need.

Social Media Simulations

An Insignia social media simulation gives crisis management teams the skills and confidence to manage a crisis online.

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Crisis Management Consultancy

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

News

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Crisis Communication Training

Hard won reputations (and careers) can be lost by an ill-judged phrase following a major incident. That’s why crisis communication training is essential to ensure you have the knowledge, skills and confidence to say the right thing under pressure in a crisis. Insignia gives people the principles, techniques and practice to communicate effectively when it matters most.

Cyber Crisis Planning

Insignia develops cyber crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Crisis Workshop

A crisis management workshop with Insignia Communications delivers an interactive experience that builds an organisation's resilience to crisis.

Crisis Team Building

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Cyber Crisis Training

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Mark Wenham

Mark had a successful career as an Army officer latterly specialising in communications and media operations. He has had considerable operational and crisis experience during this time in Afghanistan, Iraq, the Balkans, Cyprus and Northern Ireland. His last appointment in the military was as the Head of the UK Defence Media Operations Centre where he …

Chris Scarrott, Chief Executive, Roquette UK Ltd

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Putting Your Money Where Your Risk Is: The Business Case for Risk-Based Crisis Management

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Gary Blissett, Executive director, GB Training

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Crisis management: The art of listening

Crisis management: The art of listening

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Crisis Management Workshop

Our client, a professional services firm, has a strong and effective communication team. Like most successful organisations, it spends most of its time focusing on positive.

Crisis management planning proves its worth in testing times

Crisis management planning proves its worth in testing times

Talk Talk and the crisis management journey

The crisis management journey and the learnings we can take from the Talk Talk data breach.

Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

Crisis Management on a Grand National Scale: The (Horse) Power Of Email

The horse meat scandal has already had its first victims. The article from dotDigital Group, which features Jonathan Hemus' key contribution...

How to Run Effective Crisis Simulations for Reputational Resilience

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

Crisis management insights from horse meat: one year on

Crisis management insights from horse meat: one year on

Insignia webinar: how to plan a successful crisis simulation

Practical insights and tips on how to run an effective crisis simulation exercise

DP World Crisis Management Simulation

Insignia deliver thought provoking and engaging crisis simulation exercises throughout the world. Here, marine terminal operator, DP World, gives a flavour of their own Insignia crisis simulation experience.

Military lessons for corporate crisis management success

Military lessons for corporate crisis management success

Braving the social media crisis

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

WEBINAR - The Impact of 'Toxic Leadership' on Crisis Management

An analysis of the characteristics of toxic leadership and what it means for crisis management

The Impact of Social Media on Reputation Management – A Media Perspective

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

Cybercrime and the communication conundrum

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

Insignia Webinar - Will your crisis management plan work under pressure?

In our latest webinar, Insignia’s managing director Jonathan Hemus, will reveal the characteristics of an effective crisis management plan

How can cruise companies escape a sinking PR ship?

Ragan's article looks at the recent string of crises suffered by cruise companies and, with help of a crisis management expert...

Can Zara be forgiven for latest anti-Semitic blunder?

Alex Johnson looks at the crisis management learnings from Zara’s latest clothing faux pas.

Crisis management team building

The most important factor in determining the success of crisis management is the effectiveness of an organisation’s crisis management team.

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

Planning to care for people when crisis strikes

Families, employees, customers and clients may all suffer psychological trauma as a result of an incident. Being ready to support them is not only the responsible thing to do, it is also the starting point for effective crisis management.

Jonathan Hemus' interview on BBC 5 live

Jonathan Hemus has been asked to share his crisis management expertise in the light of the sexual harassment allegations...

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

Crisis management lessons from the VW emissions scandal

Crisis management learnings from the VW emissions scandal.

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Crisis management training pays dividends when the heat is on

Crisis management training pays dividends when the heat is on

Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

The crises you should fear most and why

A front page story in a national newspaper alleging that your products are made by Romanian children as young as six would present a crisis management problem for any business. But when the products in question are toys for Kinder chocolate eggs, then the challenge is so much greater.

Crisis management: creating a crisis resistant culture

Insignia’s report reveals the values, attitudes and behaviours which create a crisis prone culture, how to prevent and address them.

INFOGRAPHIC: The Impact of Social Media on Breaking News

How social media has changed the way journalists break news and implications for crisis management.

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

WEBINAR - Crisis Management: The Acid Test of Leadership

Hear Insignia’s Jonathan Hemus outline the ten principles to be adopted by leaders if they are to successfully navigate a crisis.

The Impact of 'Toxic Leadership' on Crisis Management

Why toxic leadership increases the likelihood of crisis striking, and how it damages crisis response

Crisis management, the acid test of leadership

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

WEBINAR - Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

Company reputations at risk as social media revolutionises breaking news

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

Good crisis management means keeping no secrets

Good crisis management means keeping no secrets

Crisis management: take control of your online reputation

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

Cyber attack puts eBay's crisis management planning under the microscope

Cyber attack puts eBay's crisis management planning under the microscope

Why all businesses should run a social media simulation

Grappling with the challenge of social media – especially for traditional businesses – is difficult given the intense pressure of a crisis which is why a social media simulation can be a good idea as part of your crisis management planning.

Jonathan Hemus on Branson’s crisis management response: BBC News interview

Jonathan Hemus assesses Richard Branson’s crisis management response to Virgin Galactic crash in BBC News interview

Five things Alton Towers has done well in its crisis management response

Five things Alton Towers has done well in its crisis management response

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Paul Newman, VP and director of global external relations, Gillette/Procter & Gamble

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Crisis simulation exercise

A suspected avian flu outbreak would test the crisis management skills of any organisation. Its impact on employees, customers and other stakeholders is bad enough; more broadly; it could threaten its ability to continue operating.

How to run a successful crisis simulation exercise

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Yahoo shows the importance of people in crisis management planning

Yahoo shows the importance of people in crisis management planning

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

The characteristics of a crisis prone culture and practical steps to avoid them.

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

LMA's crisis management response is reputational own goal

LMA's crisis management response is reputational own goal

Malaysia Airlines’ annus horribilis: crisis management lessons learnt

Jonathan Hemus reveals the five key lessons to be learnt from the two terrible crises that hit Malaysia Airlines in 2014

WEBINAR: Leadership and Teamwork in Crisis Management - A Military Perspective

An alternative perspective on crisis management from former British Army officer, Mark Wenham, with insight from Insignia’s Jonathan Hemus on how military strategy can be applied to corporate crisis management.

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

Bruce McKendrick, Chief Executive, Voyage Care

Bruce McKendrick: When I joined Voyage Care in 2010, my vision was to create a dynamic business. Insignia has helped us towards achieving this goal.

Melaney Noon, Head of Communications, Nelsons

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

Do you have a dinosaur in your crisis management team?

Do you have a dinosaur in your crisis management team?

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

Will your crisis management plan work under pressure?

Practical advice from Insignia on how to develop a crisis management plan which guides you through the intense pressure of a crisis.

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

TSB CEO demonstrates the value of leadership in crisis management

TSB CEO demonstrates the value of leadership in crisis management

Why problem resolution is only half the battle for effective crisis management

Why problem resolution is only half the battle for effective crisis management

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

Jon Waples, Business continuity consultant

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

Crisis management plans

A high risk sector, having a clear, simple and workable crisis management infrastructure is essential.

Crisis management planning and training - and cool heads - pay off for Red Devils

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

PODCAST: Jonathan Hemus explains why crisis simulations are critical to crisis management planning

How social media has changed crisis management

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Why human error is a barrier to learning crisis management lessons

Why human error is a barrier to learning crisis management lessons

WEBINAR – How to work effectively with the police in a crisis

Former Police Superintendent Paul Breed and Amanda Coleman, head of corporate communications at Greater Manchester Police, share insiders’ insights on how the police manage a major incident.

Gordon Lord, Head of Elite Coach Development, England and Wales Cricket Board

Insignia provided valuable insight and advice on a potentially difficult and complex situation. I very much appreciated their assistance in clarifying the issue and their recommended response.

World Cup scores poorly when it comes to crisis management

World Cup scores poorly when it comes to crisis management

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Crisis management leadership and teamwork: a military perspective

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

Holiday season makes crisis management training front of mind

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Nigella’s reputation re-launch provides lesson in crisis management planning

Nigella’s reputation re-launch provides lesson in crisis management planning

In crisis management, sorry seems to be the hardest word

In crisis management, sorry seems to be the hardest word

WEBINAR - The Impact of 'Toxic Leadership' On Crisis Management

Insignia’s Jonathan Hemus and Professor Kevin Kelley from the National Security Affairs Department of the US Naval War College discuss the impact of toxic leadership on crisis prevention, planning and management

WEBINAR - Crisis Management: Creating A Crisis Resistant Culture

Hear Insignia’s Jonathan Hemus explain how to recognise and guard against a crisis prone culture.

Why there’s no substitute for experience when crisis strikes

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

Why your values must guide your crisis response

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

Eurostar delivers masterclass in social media crisis management

Eurostar delivers masterclass in social media crisis management

When crisis management training transforms into crisis handling

When crisis management training transforms into crisis handling

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

WEBINAR – Will your crisis management plan work under pressure?

Insignia’s Jonathan Hemus reveals the characteristics of an effective crisis management plan and common pitfalls to avoid.

Giving yourself a sporting chance

Crisis management lessons learnt from Maria Sharapova and Margaret Byrne

Crisis management 2012: Are you prepared?

Crisis management 2012: Are you prepared?

The human factor in a crisis: How do you show you really care?

Recent events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis. Understandably many companies start to think about their own crisis management response. What would we do if we were at the centre of that inc

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

WEBINAR - How to run Effective Crisis Simulations for Reputational Resilience

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

Leading UAE business executives take part in 'The Art of Successful Crisis Management' Workshop

Jonathan Hemus runs a 2-day crisis management workshop in Dubai.

Crisis management the acid test of leadership

In this blog we summarise the principles and share the words of leaders at the frontline to illustrate how the principles have influenced their crisis response.

The attack in Sousse – Crisis management implications for the tourist industry

Following on from the horrific attack in the resort of Sousse in Tunisia on 26 June that left 38 tourists dead many travel and holiday firms will be – or perhaps should be – considering their crisis management plans as well as their potential loss in revenue. Especially following the UK Foreign Sec

Denial is the enemy of crisis management

“Denial is the enemy of crisis management”: read Jonathan Hemus’ thoughts

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Qatar Airlines emergency at Manchester Aiport poses challenges for crisis management planning

Social media policy is first line of defence for online crisis management

Social media policy is first line of defence for online crisis management

Kate Hudson, Associate Programme Director, Henley Business School

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

Why record sales mask Volkswagen’s continuing crisis management challenge

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

How O&G companies can protect credibility and reputation in a crisis

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

Why VW's emissions scandal was a crisis waiting to happen

Why VW's emissions scandla was a crisis waiting to happen

Caring for People Under Challenging Circumstances: Key Principles

In a crisis, caring for people (employees, customers, families) is a top priority for any business; fail to do so and you risk inflicting secondary trauma (and your crisis management challenge becomes much harder). This checklist provides guidelines to plan and implement a successful response.