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Search Results for reputation

Jonathan Hemus

Jonathan Hemus founded Insignia Communications to provide communication consultancy which makes a demonstrable difference to an organisation’s success.

Reputational Risk Assessments

Insignia’s consultants run reputational risk assessments which identify and prioritise events and issues which could threaten an organisation’s reputation.

Videos

Videos featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Planning

Insignia's expertise in crisis management planning includes reputational risk assessment, scenario planning and crisis management audits and plans.

Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Home

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Scenario Planning

Insignia's expertise in scenario planning means you can be confident that you are ready to respond effectively to emerging crises.

Our People

Insignia protects reputations through the crisis management expertise and experience of our crisis management consultants

Crisis Management Training

Insignia’s crisis communication training gives you skills and confidence to communicate effectively under pressure in a crisis and protect your reputation

White Papers

White Papers featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

Presentations

Presentations featuring insights and views from Insignia Communications on crisis management, crisis communication and reputation management

Crisis Management Consultancy

Crisis management consultancy - helping you do and say the right thing under pressure. Call us on +44(0)121 382 5304 and ensure your reputation is protected.

Alex Johnson

Alex Johnson is an accomplished communications consultant with diverse experience advising clients including ADT, The Home Office and Hewlett Packard.

Testimonials

Our clients talk about their experience of working with Insignia

Crisis Management Plans

Insignia develops crisis management plans and processes to help your organisation respond quickly and appropriately in the event of an incident or issue.

Crisis Communication Training

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Resources

Insignia Communications offers resources including white papers, video and presentations on crisis communication reputation management and crisis management

Vicki Newbold

Vicki has over 20 years’ experience providing corporate communications and reputation management counsel to global organisations.

Case Studies

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Crisis? What crisis? Why recognition is critical

Insignia's MD, Jonathan Hemus, provides commentary on how organisations can rebuild their reputation following a crisis

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

BBC News - Nigella Lawson's reputation management challenge

Jonathan Hemus gives his views on Nigella Lawson's reputation management challenge.

How damaging Is the emissions scandal to Volkswagen?

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Can Findus Restore Consumer Confidence?

With Findus suffering from a major reputational crisis, the Huffington Post's journalist is looking at what the company should do to tackle the problem and salvage its reputation...

Why values matter when it comes to effective reputation management

Insignia consultant, Sophie Hunt, assesses why values matter when it comes to effective reputation management

WEBINAR: The Impact of Social Media On Reputation Management

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

Why understanding stakeholders underpins successful communication

Watch the video to see why understanding the perspective of your stakeholders – whether employees, customers, local communities or the media – is the essential first step in effective communication and reputation management

About us

Insignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.

WEBINAR - Seven rules for reputation protection

Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

LMA's crisis management response is reputational own goal

LMA's crisis management response is reputational own goal

Can a company succeed with a toxic reputation?

Uber’s route to the top has been pockmarked with scandal, but is the controversial taxi start-up reputation-proof?

WEBINAR - The Impact of Social Media on Reputation Management

This webinar considers the impact of social media on breaking news, featuring research data, the views of Good Morning Britain’s Richard Gaisford and national print journalist Ann Bird.

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This is a recording of our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

Learnings from 2017’s biggest crises; lessons for reputation protection in 2018

Learnings from 2017’s biggest crises; lessons for reputation protection in 2018

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

WEBINAR – Crisis communication in a new era of reputational risk

Jonathan Hemus discusses the steps organisations must take to prevent, prepare for and respond to reputational risks.

WEBINAR - Seven rules for reputation

Seven rules for reputation – Guy Esnouf’s seven crisis communication principles based on decades of frontline crisis experience with Microsoft, Glaxo and npower

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

LA Fitness fights for reputation in court of public opinion

LA Fitness fights for reputation in court of public opinion

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Care Management Matters: Building a Solid Reputation

Sophie Hunt explores the six principles care providers need to adhere to if they want to build and maintain a good reputation.

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

How social media has changed crisis management

Crisis management principles have not changed because of social media. But crisis management practice has been turbo-charged.

Infographic – 10 steps to protect your reputation from a cyber incident

Infographic – 10 steps to protect your reputation from a cyber incident

The growing need for cyber crisis management training

In our latest vlog, consultant Alex Johnson takes a look at what organisations can do to demonstrate they have considered and planned for a cyber-breach and, in doing so, protect and even enhance their reputation.

Protecting your reputation in an online age

With 1 billion users on Facebook and 72 million active Twitter accounts, social media has given consumers worldwide a powerful communication tool. To enable companies to successfully handle any social media crises, we use a social media crisis simulation -interactive means to teach your team how to

5 steps to prevent and prepare for reputational risk

5 steps to prevent and prepare for reputational risk

Avoiding reputational harm when a product recall is required

Avoiding reputational harm when a product recall is required

How to protect your organisation’s reputation in the face of inappropriate employee behaviour

Insignia's managing director, Jonathan Hemus, looks at how you can protect your organisation's reputation in the face of inappropriate employee behaviour

The three crisis communication principles business leaders should adhere to

Consultant, Joe Hawke, advises on the three key crisis communication principles that all business leaders should adhere to

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. With insights from lawyer Magnus Boyd and Insignia’s Jonathan Hemus, this report looks at the new landscape and its implications for reputation management.

Crisis management: take control of your online reputation

According to the Zeno Group's research, 43% of B2B CEOs rarely or never consider their companies' social media reputation...

How social media has changed crisis management

Social media has changed the rules of reputation management and crisis communication forever. Our video explores the repercussions of those changes.

The collapse of Oxfam's reputation poses an existential threat to the charity

Insignia's managing director, Jonathan Hemus, shares his views with PR Week on the latest in the Oxfam crisis

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

Company reputations at risk as social media revolutionises breaking news

Coverage of Insignia's report looking at how social media has changed the way that news breaks, and the implications for crisis management planning

Protecting your reputation during an international crisis

Insignia's managing director, Jonathan Hemus, discusses how to protect your reputation during an international crisis

Stakeholder mapping

The essential first step in effective communication and reputation management lies in understanding the perspective of your stakeholders. Our presentation explores stakeholder mapping, a tool to help you achieve your communication objectives.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

WEBINAR - Seven rules for reputation protection

Seven rules for reputation protection – Guy Esnouf communications director at npower, joins Jonathan Hemus to reveal key insights from inside the crisis war room

Braving the social media crisis

The advent of social media changed the rules of reputation and crisis management overnight. The power of online media means that today’s crises emerge at lightning speed, and spread further and faster than ever before. For a copy of our report click the link below

Are you ready for your next crisis? A great reputation is not enough.

Events such as the terrorist attack in Sousse and the Alton Tower’s roller coaster collision have bought into sharp relief the human face of a crisis.

The Impact of Social Media on Reputation Management – A Media Perspective

Featuring the views of a panel of thirty journalists from around the world, this report looks at how social media has changed the way that news breaks, and the implications for crisis management planning.

The Impact of Social Media on Reputation Management – navigating a new legal and communication lands

Social media has presented lawyers and communicators with new challenges as they seek to protect reputation in a social age. This presentation accompanied our recent webinar on the subject, with Insignia’s Jonathan Hemus and Magnus Boyd, legal director at Hill Dickinson.

Huawei launches a charm offensive — but PR execs say it may face a 'literally impossible' task

Insignia's managing director, Jonathan Hemus, offers his views on the Huawei crisis and how it might look to restore its reputation

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Are you ready to defend your firm’s reputation in the event of a cyber-attack?

Are you ready to defend your firm’s reputation in the event of a cyber-attack?

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Nigella’s reputation re-launch provides lesson in crisis management planning

Nigella’s reputation re-launch provides lesson in crisis management planning

Why crisis communication training is essential for safe landings

Insignia's managing director, Jonathan Hemus, looks at why crisis management and crisis communication rehearsal is so important for the preservation of an organisation's reputation

Why there’s no substitute for experience when crisis strikes

Our recent webinar revealed seven rules for reputation protection from Guy Esnouf’s thirty plus years’ of experience in the crisis management front line at businesses including Glaxo, Microsoft and npower.

The impact of social media on reputation management – a perspective from London Midland

Social media has changed the face of reputation management with ramifications for a range of stakeholders. In this white paper, we examine its impact on train operating company London Midland as it seeks to pro-actively manage its reputation and protect it in the face of challenging issues and cris

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

Banks' reputational crisis - Jonathan Hemus at BBC Radio 5 Live

Jonathan Hemus was invited to the BBC Radio 5 Live show Double Take where he discussed the issues of reputation and trust in the baking sector.

Reputation management in an era of total transparency

Reputation management in an era of total transparency

Presidents Club: Learn from the scandal or risk reputational catastrophe

Our managing director, Jonathan Hemus, writing about the Presidents Club in Management Today, warns that organisations should learn from the scandal or risk reputational catastrophe

Stop digging and express remorse, PRs tell Keith Vaz after tabloid sex sting on MP

In this article in PR Week, Jonathan Hemus talks about Labour MP Keith Vaz's best bet for preserving his reputation after prostitution allegations appeared in the Sunday Mirror.

Why speed off the mark is essential for reputation (and value) protection

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

How crisis management planning can ensure a happy new year

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Andrew Mitchell and ‘Plebgate’

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

Why record sales mask Volkswagen’s continuing crisis management challenge

Despite news that VW is now the world’s biggest car maker it’s far too early for it to celebrate success in its battle to preserve its reputation.

Crisis communication in a new era of reputational risk

Crisis communication in a new era of reputational risk

How O&G companies can protect credibility and reputation in a crisis

Insignia’s Mark Wenham has written an article for OilVoice to look at crisis management best practice in the oil and gas industry and how this has been applied recently by companies in crisis to protect their reputation.

Crisis management, the acid test of leadership

When a crisis breaks, reputations are preserved or destroyed as a result of what people do and say under intense pressure. On the worst day of their lives, leaders must rise to this challenge, or risk losing everything. Our report reveals ten principles for leadership which underpin successful crisi

PRMoment.com: How to do social in a crisis

With almost every crisis having a social media element these days, Jonathan Hemus looks at the most important areas to consider to protect an organisation's reputation.

First Steps to Protect Your Corporate Reputation

First Steps to Protect Your Corporate Reputation

Risk assessments: the first step in reputation protection

Risk assessments: the first step in reputation protection

Why social media requires a new relationship between legal and communication advisors

As more information about an organisation is created and shared on social media, the frequency of reputational crises has also increased. It is no surprise that mistakes happen – people get defamed, privacy gets invaded and intellectual property rights get breached.

WEBINAR - How to Run Effective Crisis Simulations for Reputational Resilience

Hear Insignia’s Jonathan Hemus share key principles on how to get best value from crisis simulations through effective preparation and execution.

Lessons from Oxfam

Insignia's managing director, Jonathan Hemus, takes a look at the lessons that can be learnt from the Oxfam scandal and how you can prepare your organisation for a crisis involving inappropriate employee behaviour

How to Run Effective Crisis Simulations for Reputational Resilience

Guidelines to plan and run successful crisis simulations so that crisis management teams do and say the right thing under pressure in a crisis.

Six principles for reputation management in a transparent world

Six principles for reputation management in a transparent world

Why communication is essential for business recovery from a crisis

It’s natural to assume that the secret to successful crisis management (and reputation protection) is fixing the underlying problem. But that’s only half the solution.

Facebook - a lesson in crisis management

One year on from Cambridge Analytica, Insignia consultant, Jenny Payne, assesses Facebook's crisis management response and the learnings for other organisations faced with a reputational threat

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

Placing values at the heart of crisis management

Insignia consultant, Jenny Payne, looks at why organisations must stick to their values when managing a crisis

Crisis management, the acid test of leadership

The ten principles crisis leaders must apply if they are to emerge from a crisis with their reputation intact.

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

How to prepare for the worst day of your career

Jonathan Hemus, MD of Insignia, and Jonathan Edwards, partner at Clyde & Co, talk to Strategic Risk about how to prepare for a crisis

Social media impact on reputation risk

Further coverage of Insignia’s report looking at the impact of social media on breaking news

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

WEBINAR – Crisis communication: the golden hour

Insignia reveals the critical first steps you must take to ensure your reputation is protected when a crisis breaks

Managing reputation in a sceptical world

With today's world becoming increasingly sceptical and the level of trust plummeting, the principles which used to guide reputation...

Ten crises, ten Insignia insights to help protect your reputation

Crises struck ten large organisations over the last year: some delivered a pitch perfect response to leave their reputation intact, others stumbled and suffered damage as a result.

Seven Rules for Reputation Protection

Crisis management lessons from a 30 year career in the frontline of crisis communication.

How to protect your organization’s reputation from employee misconduct

Insignia's MD, Jonathan Hemus, takes a look at how to protect your organisation's reputation from employee misconduct

FIFA Loses Sponsor Emirates Amid World Cup Award Probe

Jonathan Hemus’ thoughts on FIFA’s reputation management challenge

Company reputations at risk as social media revolutionises breaking news

Following the release of Insignia's latest report, managing director Jonathan Hemus discusses what the findings mean for business continuity managers

CorpComms Magazine: It shouldn’t happen to a vet

Jonathan Hemus comments on the reputational issues around Copenhagen Zoo’s decision to put down a baby giraffe.

Say it ain't so, Mo

Read Jonathan Hemus’ thoughts on Mo Farah’s reputational challenge

Crisis communication – how to get it right

Effective crisis communication relies on clear, simple and appropriate messaging. Get it right at the outset and you’ll enhance your organisation’s ability to protect its reputation. Get it wrong and the consequences can be devastating.

How to avoid turning a media interview into a crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

BBC Radio WM: Gary Barlow's reputation management challenge

Jonathan Hemus comments on Gary Barlow's reputation following recent links to a massive tax avoidance scheme.

Webinar – Learnings from 2018’s biggest crises; lessons for reputation protection in 2019

Jonathan Hemus considers learnings from 2018’s biggest crises what challenges to expect in 2019

BBC Radio Derby – reputation management in the aftermath of criminal charges

Jonathan Hemus comments on reputation recovery strategies for celebrities following recent high profile court appearances.

How to protect your brand's reputation in the face of inappropriate staff behaviour

A crisis-resistant culture can enable an organisation to prevent a crisis, or snuff it out before it escalates. Oxfam’s recent troubles have shown what happens to an organisation that lacks a crisis-resistant culture.

Priorities for reputation and value protection in 2019

Priorities for reputation and value protection in 2019

The biggest PR disasters of 2018

Jonathan Hemus, managing director of Insignia, picks out his top crises of 2018

Protect your reputation from a social media crisis

Protect your reputation from a social media crisis

WEBINAR - How to run Effective Crisis Simulations for Reputational Resilience

Best practice guidelines to run successful crisis simulations which help crisis management teams do and say the right thing under pressure.

Why reputational risk is often under-estimated

If you work for a scientifically, technically or operationally focused organization, chances are, you are well versed in the concept of risk assessment. Ironically, working for an organization of this type can also leave you blind-sided to some of the most critical risks, those related to reputation

GDPR response

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

How to clean up your reputation in the digital age

The Grocer's article discusses how a broad on-line presence will reduce the impact of negative publicity during times of crisis.

Reputation vs litigation: The communications conundrum

Consultant, Alex Johnson, takes a look at whether reputation or litigation is most important in determining a crisis response

Fake news: implications for reputation protection

Fake news: implications for reputation protection

Protecting the reputation against the clock

Protecting the reputation against the clock

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Andrew Mitchell and ‘Plebgate’

Jonathan Hemus was interviewed by Pete Morgan at BBC WM about Andrew Mitchell's reputation and what needed to be done to preserve it.

Managing a social media crisis

Social media brings both great opportunities and significant risks for reputation management. This presentation focuses on steps organisations can take to prepare for a social media crisis and use online channels to successfully protect its reputation.

A politician's guide to protecting and enhancing reputation

A politician's guide to protecting and enhancing reputation

Paul Newman, VP and director of global external relations, Gillette/Procter & Gamble

Jonathan Hemus always provided me and my teams with outstanding communications counsel. His advice and support had a measurable positive impact on our business and reputation.

Reputational risk assessment

Everyone understands that a major sponsorship deal presents a massive marketing opportunity.

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

Executive director, Alison Banks, Core Assets

Insignia guided us through a reputational risk assessment which enabled us to look at our risk landscape in a different way and ensure that our reputation is thoroughly protected.

Cyber attacks are inevitable – it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Wonga banks on pro-active issues management to protect its reputation

Wonga banks on pro-active issues management to protect its reputation