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Introducing Insignia

Insignia creates and sustains reputational value through crisis management consultancy, planning, training and implementation.

Home

Insignia Communications specialises in crisis management training, planning and reputation management. Shaping destinies through the power of communication.

Sophie Hunt

A seasoned PR professional, Sophie Hunt has spent more than 15 years delivering communications consultancy to some of the UK’s biggest names.

Crisis Management Training

Insignia’s crisis communication training gives you skills and confidence to communicate effectively under pressure in a crisis and protect your reputation

Services

Insignia's crisis management training, planning and consultancy services help businesses protect their reputations.

News

News articles from Insignia on Crisis Management, Training, Planning and Consultancy

Crisis Communication Training

Insignia's crisis communication training will give you the knowledge, skills and confidence to say the right thing during a crisis

Testimonials

Our clients talk about their experience of working with Insignia

Crisis Media Training

Insignia’s crisis media training is specifically designed to provide the necessary skills for media spokespeople to communicate effectively about risk.

Catherine Timms

Catherine’s role at Insignia encompass all aspects of organisation and administrative support for the team, including arranging logistics and suppliers for training courses and workshops both in the UK and overseas. In addition, she uses her excellent IT skills and eye for detail to create supporting materials for the company’s crisis simulations.

Blog

Blog posts from Insignia on crisis management, crisis communication, crisis management training, planning and consultancy.

Crisis Team Building

Insignia's crisis team building training events develop the skills and confidence of your crisis management team for effective crisis management

Cyber Crisis Training

Insignia’s cyber crisis training provides the skills for your cyber incident response team to communicate effectively in the event of a data breach.

Case Studies

Crisis management case studies from exercises, training and planning sessions Insignia has run for clients. To learn more about how we can help your business please call +44(0)121 382 5304.

Media training

Insignia's client talks about the training we delivered to him and his colleagues.

Why crisis media training is about more than just the message

Why crisis media training is about more than just the message

Why crisis management is a year-round responsibility - just ask Marriot

Consultant, Alex Johnson, writes about the lessons that can be learned from Marriot's data breach and why organisations should regularly plan and rehearse for crises

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Mossack Fonseca's communication response to Panama Papers has implications for all businesses

Would you pass the crisis management leadership test?

When a crisis breaks, for all the crisis management planning and training that has taken place beforehand, reputations are preserved or destroyed as a result of what people do and say under intense pressure.

How damaging Is the emissions scandal to Volkswagen?

Jonathan Hemus speaks to Bloomberg about the Volkswagen cheating scandal and the implications for the company

Why VW's emissions scandal was a crisis waiting to happen

Why VW's emissions scandla was a crisis waiting to happen

How to avoid turning a media interview into a crisis

Consultant, Joe Hawke, takes a look at how you can avoid turning a seemingly positive media interview into a crisis

Danielle R. Del Rosario, Head of Corporate Affairs, Trans-Asia Energy

Without a doubt, I really enjoyed our 2-day workshop: I feel significantly more confident now that I can initiate our crisis communication planning. Thank you for your time, patience and wonderful teaching style.

GDPR response

Insignia's MD, Jonathan Hemus, gives his views on how to plan, prepare and respond to a cyber incident to protect an organisation's reputation

Apply your Media Training or risk being bowled by a googly

Apply your Media Training or risk being bowled by a googly

“Absolutely excruciating” interview highlights importance of media training

“Absolutely excruciating” interview highlights importance of media training

The reputational impact of a cyber-attack

Our MD, Jonathan Hemus, takes a look at the reputational impact of a cyber-attack and how best to plan and prepare for a cyber scenario

Reputational woe for Talk Talk flags the need for post crisis action

Any organisation can be hit by a crisis: no one is immune. However, so long as you have completed your crisis management planning and crisis management training, you are well placed to respond quickly and effectively.

Crisis management leadership and teamwork: a military perspective

Featuring the unique insights of former British Army officer, Mark Wenham, this report reveals how military approaches to training, strategy, tactics and leadership can be applied to corporate crisis management

Holiday season makes crisis management training front of mind

HOLIDAY SEASON MAKES CRISIS MANAGEMENT TRAINING FRONT OF MIND

Be prepared: why winter flooding is a wake up call for all businesses

Jonathan Hemus talks about this winter’s floods in the North of England and how to plan for disruption and unexpected crises.

Insignia webinar: how to plan a successful crisis simulation

Practical insights and tips on how to run an effective crisis simulation exercise

WEBINAR - Cyber Crime Communication: Planning A Successful Response

The cyber crisis planning and training steps organisations should take to prepare for cyber attack.

Cybercrime and the communication conundrum

Security and cyber experts are working flat out to develop safeguards and technological solutions to stay one step ahead of the bad guys. Sadly they can never be 100% successful, so planning how you would communicate in the event of a cyber-attack is essential.

Four reasons to communicate quickly and proactively in a crisis

Crisis has struck your business and it’s the worst day of your working life. The last thing you want to do is talk to people about it.

United’s woes reveal the critical importance of preparing for reputational risk

United’s woes reveal the critical importance of preparing for reputational risk

Crisis management – How to secure executive engagement

Eight strategies to focus leadership attention on crisis management planning, training and exercising.

Cyber attacks are inevitable – it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, highlights the reputational impact that cyber attacks can have on an organisation, particularly in light of GDPR.

Crisis media training

While some things have changed in crisis management training over the last ten years (not least the requirement to plan thoroughly for social media).

Melaney Noon, Head of Communications, Nelsons

“The Insignia team has been instrumental in helping us develop and enhance our crisis management capabilities. Through a combination of regular media training and engaging, interactive workshops, they have successfully strengthened existing skills within our senior leadership team and built confiden

Thomas Cook's crisis management review: vital reading for crisis managers

Why Justin King's report into Thomas Cook's crisis management is essential reading for crisis managers

How crisis management training helps senior managers make good decisions under pressure

Crisis management is tough for even the most experienced managers. The stakes couldn’t be higher and the buck stops with them. Bad decisions can quickly dissolve reputation, while good decisions can enhance value.

How to prepare your organisation for a terrorist attack

How to prepare your organisation for a terrorist attack

Why the creation of a crisis-resistant culture is your first step in crisis prevention

There are many steps that an organisation can take to ensure that it is ready to do and say the right thing in the event of a crisis. Crisis management planning, crisis management training, exercising and testing often form the heart of this.

Executive communication skills training

Insignia's client talks about the training we delivered to him and his colleagues.

Jon Waples, Business continuity consultant

It was a pleasure doing business with you on this project. The dynamism and energy you applied to the task was impressive: your response to a challenging timescale and delivery of the crisis exercise on the day single Insignia out as a perfect partner for this kind of activity.

Crisis management planning and training - and cool heads - pay off for Red Devils

The dramatic events at Whitehaven Air Show on the evening of the 19th June involving the Parachute Regiment’s Red Devils Display Team could so easily have turned into an extremely serious incident were it not for meticulous crisis management planning and training.

Social media: an essential part of crisis communication training and planning

Social media: an essential part of crisis communication training and planning

Paul Pester and the pitfalls of ‘overpromising’

Jonathan Hemus, managing director of Insignia, assesses how TSB boss, Paul Pester, has handled the recent IT crisis the organisation has faced

Spain's Sabadell could see £300M hit from TSB IT meltdown

Insignia's managing director, Jonathan Hemus, offers his view on the crisis surrounding the TSB IT glitch

The four questions you will be asked in every crisis interview

Understanding the media agenda is an essential part of succeeding in a crisis interview (and a critical part of your media training). Knowing what you are likely to be asked leaves you free to focus on communicating your messages with clarity and sincerity.

How to run a successful crisis simulation exercise

Crisis management planning is a part of the solution, but even more important is rehearsal. It’s only by experiencing the pressure of a crisis simulation exercise that crisis management teams can truly build skills and confidence to make sound decisions under fire.

Vaughan Lindsay, Chief executive, Dartington Hall

Whilst we knew that we needed media training, it’s a real challenge to secure the commitment and attention of a busy senior management team for a whole day. The Insignia team exceeded our expectations in this regard, delivering a session which not only sharpened our media handling skills, but went w

TSB, Paul Pester and the pitfalls of ‘overpromising’ during crisis management

Our MD, Jonathan Hemus, takes a look at the recent TSB IT crisis and the pitfalls of 'overpromising'

Jackie Bowry, Commercial Marketing & Communications Executive, London Luton Airport

We are very pleased with the new crisis communication plan and the way in which the Insignia team has managed the project.

Why human error is a barrier to learning crisis management lessons

Why human error is a barrier to learning crisis management lessons

Gary Blissett, Executive director, GB Training

Thank you for all your help in putting together and delivering last week’s event. I thought it was the epitome of professionalism and clearly you are all incredibly knowledgeable in your field.

Why your values must guide your crisis response

Your chances of mounting a successful crisis management response will be significantly increased if you have engaged in crisis management planning and crisis management training beforehand.

WEBINAR - Cyber Crime Communication: Planning A Successful Response

Hear Insignia’s Jonathan Hemus outline the cyber crisis communication planning and training programme to ensure organisations are ready for cyber attack.

When crisis management training transforms into crisis handling

When crisis management training transforms into crisis handling

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Soma Tragedy Highlights Importance Of Crisis Management Training and Planning

Reputation management learnings from around the world

2014 has been a globetrotting year for Insignia. Here we share some of the learnings from our most recent international courses.

Why speed off the mark is essential for reputation (and value) protection

I was fascinated (but not surprised) to read a recent Financial Times article which compared the time taken to respond to a crisis with the impact on share price.

Kate Hudson, Associate Programme Director, Henley Business School

Insignia was recommended to us because of their specialist expertise in crisis management and media handling, and their ability to deliver a high quality learning experience for a group of very senior, intelligent and ambitious participants.

How crisis management planning can ensure a happy new year

Our managing director, Jonathan Hemus, explores what crisis planning organisations should be doing as we head into the New Year

Kate Delahunty, SVP, Corporate Communications, DP World

Thank you for delivering such a professional, well-organised crisis simulation exercise for our global management team. The realism of the exercise meant that everyone remained engaged throughout, and felt the pressure as though it was a real situation.

Cyber attacks are inevitable: it’s how you respond that counts

Jonathan Hemus, managing director of Insignia, looks at how organisations can plan and prepare for cyber incidents

Chris Scarrott, Chief Executive, Roquette UK Ltd

Insignia understood exactly our business needs and developed a bespoke training package which included tactical decision-making, a press conference, team building exercises and even fire-fighting. We found it to be an exhausting but hugely valuable day.

Media training: a lesson from the front-line

Media training: a lesson from the front-line

Sue Boxall, Vice President HR, Lundin Mining Corporation

Insignia brings professionalism to a critical business issue. There are few more challenging issues than crisis management and Jonathan and the Insignia team has worked with us as partners to achieve the creation of a sound platform of capability and process on a global basis.

How to prepare your organization for a terrorist attack

Terrorism is never far from the headlines and while the impact on human lives is, of course, the biggest and most important consequence of a terrorist incident, it is not the only one; businesses need to prepare for the potential impacts. Jonathan Hemus looks at five areas to focus on.

Five things Alton Towers has done well in its crisis management response

Five things Alton Towers has done well in its crisis management response

Cyber attacks are inevitable – it’s how you respond that counts

In this blog, Jonathan Hemus, managing director of Insignia, looks at the reputational impact that cyber-attacks can have on an organisation

Seven Rules for Reputation Protection

Successful crisis management is based on rigorous planning and training, but when the heat is on, there’s simply no substitute for experience.

About us

Insignia helps companies create and sustain reputational value through communication consultancy, planning, training and implementation. Watch our video to get to know us a little better.

Cyber crime communication: planning a successful response

Practical advice for cyber crisis planning and training to ensure you do and say the right things in the event of a data breach.

How to prepare for a social media crisis - webinar recording

Insignia recently hosted a webinar discussing the new threats of social media and the potential impact they can have on crisis management planning, crisis communication training and crisis handling. Listen to the presentation to learn the latest insights.

The Impact of Toxic Leadership on Crisis Management

Crisis management planning and crisis management training are both essential if organisations want to emerge from a crisis with their reputation intact.

Crisis management training pays dividends when the heat is on

Crisis management training pays dividends when the heat is on

Kev Klamm, Head of IT, Ageas Protect

Many thanks for the high quality crisis simulation exercise you delivered, and most importantly for giving it that air of realism. The exercise created quite a buzz within the senior management team and we have derived great benefit from it. We will take the learning forward into our crisis manageme

Rachael Bouch, General Manager, Pukka Pies

Thank you for the really valuable scenario planning workshop you developed and ran for Pukka Pies. We asked you to ensure that our management team was engaged throughout the workshop, and to provide expertise on how to enhance our crisis preparedness. You exceeded our expectations on both counts.

How social media has changed the reporting of crisis events

Every major crisis, whether a product recall, major accident or allegations of corporate fraud, has a social media element these days. This dynamic has presented a new challenge as organisations engage in crisis management planning and crisis management training.