WHITE PAPER: THE IMPACT OF SOCIAL MEDIA ON REPUTATION MANAGEMENT

Train operator London Midland reveals how it uses social media for reputation, crisis and issues management.
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Reputation building and management
Reputation building and management
Planning to succeed in a crisis
Planning to succeed in a crisis
Building crisis management skills
Building crisis management skills
Developing confident communicators
Developing confident communicators

Insignia Communications: shaping destinies through the power of communication

Insignia Communications is a communication consultancy specialising in reputation management, crisis management planning, crisis management training and communication training.  Clients trust us to provide advice and training which help to shape the destiny of their organisation.  That’s because they respect the honest and constructive advice we give, always motivated by what’s in their best interests.

We are Insignia communications

Reputation management

A clear and engaging reputation is essential for long term business success. Insignia Communications help organisations build strong reputations through communication planning, stakeholder mapping and stakeholder engagement programmes. And we provide communication coaching and media training to ensure that executives are able to get the right messages across.
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Crisis management planning

Being prepared to preserve your good name in case of an incident, issue or crisis is a necessity for any responsible business that values its reputation.  Insignia advise clients on how to protect reputation through reputational risk assessments, scenario planning, crisis management audits and crisis management plans.
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Crisis management training

Having the confidence that your people will do and say the right thing in the event of a crisis is crucial.  Insignia's crisis management training programmes including crisis media training, crisis simulations, desktop exercises and social media crisis simulations build the people’s skills and confidence to successfully protect reputation under pressure in a crisis.
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Crisis management handling

Sometimes you might need additional crisis management expertise to ensure your reputation is well protected when the heat is on. Insignia's experienced communication consultants are on hand to help you successfully navigate issues management and crisis management challenges.
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Insignia YouTube Channel

InsigniaTalks Blog

March 5th 2014 Crisis management insights from horse meat: one year on More than a year on from the outbreak of the horsemeat scandal, the UK’s biggest crisis management challenge of 2013, it’s timely to consider the longer-term impact on so many